AlmaSan is committed to providing clear and fair billing practices for all users of our services worldwide. These Billing & Subscription Terms and Refund Policy ("Policy") apply to all purchases, subscriptions, and related billing interactions with AlmaSan, and are separate from and in addition to our general Terms of Use. By subscribing to or purchasing any AlmaSan service, you agree to this Policy. This Policy is intended to be globally applicable, subject to any overriding mandatory laws in your jurisdiction as described below.
We accept various payment methods for subscription fees, such as credit cards, debit cards, and other electronic payment providers (e.g., PayPal or other third-party payment processors). All payments must be made in the currency specified at checkout or in your account settings. You agree to provide valid, up-to-date payment information and authorize AlmaSan (or our authorized payment processors) to charge your chosen payment method for all fees incurred on your account.
Payments may be processed by third-party platforms (for example, app store providers or payment gateways). If you subscribed via a third-party marketplace or platform, that third party's payment terms may also apply. AlmaSan is not responsible for any errors or breaches by these processors, but we ensure that any third-party processor we use is PCI-DSS compliant and handles your payment information securely. You may be required to agree to the third party's terms and conditions when processing a payment.
By providing your payment details, you certify that you are an authorized user of the payment method. You authorize AlmaSan to charge your payment method for the subscription fees, any applicable taxes, and any other charges you may incur (such as one-time purchases or fees). This authorization includes charging for recurring subscription fees until you cancel the subscription as described in Section 4 below. If we offer a free trial and you do not cancel before the trial ends, you understand that your provided payment method will be automatically charged the applicable subscription fee.
All prices for subscriptions are provided either on our website or app at the time of purchase. Prices are subject to change as described in Section 3.2. Unless stated otherwise, fees and charges are exclusive of taxes (such as VAT, sales tax, GST) and duties. You are responsible for any applicable taxes, levies, or duties imposed by taxing authorities in your jurisdiction, unless we have explicitly stated that such taxes are included in the price or are collected by AlmaSan at checkout. We will collect taxes where we are legally obligated to do so, and will provide any required tax invoices or documentation upon request.
Ink credits have no cash value, are non-transferable, and may be redeemed only within the AlmaSan service:
2.5.a. Free Ink (free): Free Ink credits are promotional, carry no monetary value, and automatically expire at 11:59 p.m. (user local time; the same local clock time applies even when DST changes) on the calendar day they are granted.
2.5.b. Gold Ink (paid) Monthly Subscription: Gold Ink credits allocated under a paid monthly subscription remain valid until 11:59 p.m. (user local time; the same local clock time applies even when DST changes) on the day preceding your next scheduled billing date, after which they expire automatically. Credits do not roll over to subsequent subscription periods.
2.5.c. Gold Ink (paid) Pay-As-You-Go: Additional Gold Ink credits purchased on a pay-as-you-go basis expire at 11:59 p.m. (user local time; the same local clock time applies even when DST changes) on the 180th day counted from and including the purchase date, if unused. Unused or expired credits are automatically removed from your account and are non-refundable except where prohibited by law.
Subscription fees will be billed on a periodic basis (e.g., monthly or annually) as disclosed when you sign up. Your billing cycle is the interval of time between billing dates (for example, if you purchase a monthly subscription on the 10th of a month, your subscription will typically renew and be billed on the 10th of each subsequent month). Billing dates may adjust slightly for months without certain dates (e.g., a subscription started on the 31st may be billed on the 30th or nearest date in shorter months).
By default, subscriptions are set to automatically renew at the end of each billing cycle to ensure uninterrupted service. This means that unless you cancel your subscription (as described in Section 4), the subscription will automatically renew for another term of the same length, and your designated payment method will be charged the then-current subscription rate for the renewal term. By subscribing, you consent to this automatic renewal. We will notify you of the auto-renewal in advance if required by applicable law (for example, some jurisdictions require a reminder for long-term subscriptions or trial conversions).
AlmaSan may modify the subscription fees or introduce new fees for additional services. If the price of your subscription is due to increase, we will provide you with reasonable advance notice (for example, by email or by a notice within your account or our service) prior to the next billing date. Any fee changes will take effect at the start of the next subscription period following the notice. If you do not agree to a fee change, you may cancel the subscription before the new price takes effect. Continued use of the service after the price change becomes effective constitutes your acceptance of the new price.
It is your responsibility to ensure that your payment information is current and that you have sufficient funds or credit available on the billing date. If a payment is declined, cannot be processed, or is otherwise returned unpaid (for example, due to expiration or insufficient funds), we may attempt to reprocess the payment within a short period. If the payment remains unsuccessful, we reserve the right to suspend or limit your access to the subscription services until payment is received. You remain responsible for any uncollected amounts. AlmaSan may also charge you for any fees incurred by us as a result of the failed payment (such as bank fees or reversal charges) where permitted by law. We will notify you of payment failure and provide instructions on how to update your payment information to restore service.
You may cancel your subscription at any time. Cancellations can typically be made through your AlmaSan account settings by following the provided instructions to terminate or turn off auto-renewal. If you subscribed via a third-party platform (such as an app store), you may need to cancel through that platform according to their procedures. Alternatively, you can contact our customer support to assist with cancellation.
To avoid being charged for the next billing cycle, you should cancel before your next billing date. While you can cancel at any time, if you cancel on or after a renewal date, the cancellation may not prevent the charge for that period, and you may retain access to the service until the next billing date (since the subscription was renewed). AlmaSan does not generally provide pro-rated refunds for unused portions of a subscription period when you cancel, except as provided in the Refund Policy (Section 5) or as required by law.
Once you cancel, your subscription will not be renewed after the then-current paid term. You will continue to have access to the subscription services until the end of your current billing period that you already paid for, unless we grant a refund for the remaining time (as may occur in certain cases under Section 5). After the subscription term ends, you will lose access to subscriber-only content or features unless you re-subscribe. Please note that deleting the app or merely stopping use of the service does not constitute cancellation; you must follow the proper cancellation steps to stop recurring charges.
All charges are final and non-refundable after a charge is processed, except as explicitly provided in this Policy or required by applicable law. Once you have been billed for a subscription period, you are entitled to use the service for that period and generally will not be refunded if you decide to cancel or stop using the service during the period. This policy is necessary to allow us to plan and provide our services efficiently.
While our general policy is not to provide refunds for subscription charges, we will consider in good faith providing a refund or credit under the following circumstances.
5.2.a. Billing Errors: If you were incorrectly charged due to an error on our part (for example, you were charged the wrong amount, charged twice for the same period, or charged despite having properly canceled in time), we will correct the mistake and issue a refund or credit for the amount erroneously charged.
5.2.b. Statutory Cooling-off or Cancellation Rights: If applicable laws in your jurisdiction provide for a mandatory refund, cooling-off period, or cancellation right, we honor those requirements. For instance, in some jurisdictions (such as the European Union), consumers have a legal right to cancel a subscription within a specific period after purchase (for example, a 14-day cooling-off period for online purchases in the EU) and receive a full refund. We will comply with any such laws (see Section 9 regarding specific jurisdictional protections).
5.2.c. Service Not Provided: If a technical issue or outage on our side resulted in you not receiving the service you paid for (e.g., you paid for a subscription but our service was completely unavailable to you for a significant time), we may provide a prorated refund or credit for the period of service disruption, upon your request.
5.2.d. Exceptional Circumstances: (In rare cases and at our sole discretion) we may grant a refund or credit for other reasons, such as severe dissatisfaction due to issues on our side or other extenuating circumstances. These will be evaluated on a case-by-case basis and are not guaranteed.
To request a refund or credit, you must contact AlmaSan customer support (see Section 12 for contact details) and provide the details of your request, including the reason for the refund and any relevant information (such as billing statements, screenshots, or communications). For fastest resolution, please contact us within 30 days of the charge in question. We will review your request in line with this Policy and applicable law. If approved, refunds will be issued to the original payment method whenever possible. Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider. If a refund to the original payment method is not possible (for example, the account has been closed), we will work with you to find an alternative method to return the amount.
Certain one-time fees or charges may be non-refundable by their nature, if clearly indicated at the time of purchase. For example, fees labeled as "non-refundable" (such as a one-time setup fee or add-on service that has been delivered) will not be refunded. We will clearly disclose if any fee is non-refundable before you complete the purchase. Expired Ink credits are non-refundable.
If you believe that there has been an unauthorized charge or billing error on your account (for example, you see a charge you did not authorize, or an unexpected amount), you should notify us as soon as possible. Contact AlmaSan support immediately to report the issue and provide details of the suspected unauthorized charge. We may advise you to also contact your bank or card issuer if fraud is suspected, especially in cases of stolen payment information. We will not hold you liable for unauthorized charges on your account that are not caused by your own actions or negligence, provided you report them timely; such cases will be investigated under our suspicious billing claims procedure.
When you report a suspicious or unauthorized charge, AlmaSan will investigate the issue. We may request additional information or documentation from you to support your claim (for example, an affidavit confirming the charge was unauthorized, or information about the device or account activity). During the investigation, we may temporarily suspend the related account or transaction to prevent further charges. AlmaSan will work with you and, if necessary, our payment processors or financial institutions, to determine the validity of the claim. We aim to resolve billing disputes as promptly as possible, generally within 10 business days, but resolution time can vary depending on the complexity of the case.
If our investigation finds that the charge was indeed unauthorized or erroneous and not caused by your fault, we will issue a refund for that charge and take steps to prevent future unauthorized charges (such as canceling a compromised subscription or assisting you in securing your account). If we determine the charge was authorized or the result of your own action (for example, a family member you gave access to your account made a purchase, or you forgot to cancel a trial), we will inform you of this outcome and no refund will be issued in that case. You may still pursue remedies with your bank or card issuer, but please be aware that fraudulent chargeback claims (false claims of unauthorized charges) are against this Policy and may lead to account termination.
AlmaSan actively monitors for fraudulent or suspicious account activity. If we suspect that an account or transaction may be fraudulent, unauthorized, or otherwise in violation of our terms (for example, use of stolen credit cards, or a suspiciously high number of refund requests), we reserve the right to take action to protect both the user and our company. Such actions may include pausing or canceling the transaction, suspending the account's access to services, or requesting identity verification from the user. We also reserve the right to refuse a refund request if we believe the user is attempting to abuse our refund policy or engage in fraudulent behavior.
If you initiate a chargeback or dispute a payment with your bank or credit card provider without first contacting us, we reserve the right to suspend your account while the chargeback is in process. We treat chargebacks as a serious matter: initiating a chargeback for a valid charge may be considered a violation of this Policy. We will contact you to understand the reason for any chargeback. If the chargeback is resolved in our favor (meaning the charge was valid), you are responsible for paying the outstanding amount and any associated fees that we incur. Repeated chargebacks or fraudulent disputes may result in termination of your account at our discretion.
While this Policy is intended to cover most common situations, AlmaSan reserves the right to address unique or extraordinary cases in its sole discretion. This means that, although we adhere to the rules stated here, we may choose to make exceptions or provide accommodations (such as a courtesy refund or credit) even if not strictly required by this Policy or by law. Any such case-by-case decision is made voluntarily by AlmaSan and does not constitute a waiver of our rights or an obligation to offer similar relief in the future.
If AlmaSan does not strictly enforce any part of this Policy in every instance, it does not mean we waive our right to enforce it later. For example, if we choose to grant a refund in one case as a courtesy, it does not mean we must do so in another case; each situation will be evaluated on its own facts. Similarly, any delay or failure by us to exercise a right or remedy under this Policy does not mean we have waived that right or remedy.
We reserve the right to suspend or terminate your access to the service (with or without notice) if you violate this Policy or any other applicable terms, including if you fail to pay amounts due or if we suspect fraudulent activity. In such cases, you may forfeit any remaining subscription access or eligibility for refund, subject to applicable law. We will generally attempt to resolve issues with you before termination, but serious or repeated violations may result in immediate action.
The handling of your personal information (such as name, billing address, email, and payment details) is governed by our Privacy Policy. We are committed to protecting your information and using it only for legitimate purposes such as processing payments, fulfilling subscriptions, and complying with legal obligations. We will not share your billing information with unaffiliated third parties except as necessary to process transactions (e.g., with our payment processors) or as required by law.
For users in the European Economic Area (EEA) or United Kingdom, we process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable local data protection laws. This means, among other things, you have certain rights regarding your personal data (such as the rights of access, rectification, erasure, and to object to certain processing) and we have obligations to keep your data secure and to inform you of how we use it. Billing data is used under the legal basis of fulfilling our contract with you (providing the subscription service) and for legitimate business interests (like preventing fraud), as described in our Privacy Policy.
If you are a resident of California, we handle your personal information in compliance with the California Consumer Privacy Act (CCPA) and its amendments. We do not sell personal information collected for billing. You have the right to know what categories of personal information we collect and for what purposes, the right to request deletion of your personal information (subject to legal exceptions, such as records of transactions for tax or fraud prevention), and the right not to be discriminated against for exercising your CCPA rights. Details of these rights and how to exercise them are provided in our Privacy Policy.
We implement appropriate technical and organizational measures to protect personal data and payment information. Sensitive payment information (such as credit card numbers) is handled by our payment processors and is encrypted and protected to the highest standards (for example, PCI-DSS compliance). We do not store your full credit card information on our own servers; we may store a token or identifier provided by the payment processor, which allows us to bill your account. Despite our efforts, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security; however, we will notify you of any significant data breaches as required by law.
This Policy, and any disputes arising out of or relating to it, shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, except to the extent that overriding mandatory laws of your country of residence require otherwise. By this choice of law, we do not seek to deprive you of the protection afforded to you by laws that would apply in the absence of this provision. In cases where your local consumer protection or other mandatory laws conflict with Delaware law, those local laws will prevail to the extent of the conflict.
Nothing in this Policy affects your rights as a consumer to rely on mandatory provisions of local law. If you are a consumer residing in a jurisdiction that provides you with certain non-waivable rights or remedies (such as certain cancellation or refund rights), AlmaSan will ensure those rights are respected. For example:
9.2.a. Japan: For customers in Japan, we comply with Japan’s Act on Specified Commercial Transactions and related consumer protection laws. This includes providing all required disclosures (such as clear pricing and cancellation terms) and honoring any rights you have under Japanese law. (Note: Under Japanese law, many online "mail order" transactions are not subject to a mandatory cooling-off period, but we still address cancellations and refunds in line with the Act's requirements and other applicable regulations.)
9.2.b. European Union: For customers in the EU, you may have rights under the EU consumer protection directives, including potential rights to withdraw from certain online purchases within 14 days. If applicable, we will honor such rights in accordance with the EU laws. Additionally, our services to EU residents are intended to comply with the EU Consumer Rights Directive and other applicable regulations.
9.2.c. Other Jurisdictions: Similarly, if you reside in other regions (such as Australia, Canada, etc.) that grant consumer protections (for instance, laws on unfair contract terms or automatic renewal notifications), we intend to comply with those laws. Mandatory local laws that provide greater protection to you than this Policy will override the relevant terms of this Policy.
We hope to resolve all billing issues cooperatively. However, if a dispute arises that cannot be resolved through our customer support and escalations, that dispute will be handled in accordance with the governing law stated above and any forum or dispute resolution terms in our Terms of Use (unless otherwise required by local law). You may also have the right to seek remedies through local consumer protection authorities or other legal avenues as per your country’s laws. By agreeing to this Policy, you acknowledge that any claims or disputes must be brought in your individual capacity and not as part of any class or representative action, to the extent permitted by law.
This Policy is intended to be compliant with all applicable laws. In the event that any part of this Policy is found to be in violation of a law or regulation, the offending provision will be interpreted in a manner to comply with the law or, if necessary, deemed modified or severed, while the rest of the Policy remains in effect.
Except as expressly provided in this Policy or required by law, AlmaSan’s services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the subscription service will be uninterrupted or error-free, or that billing will always be processed without delay. However, we commit to making best efforts to ensure accurate and timely billing and to correct any errors as outlined in this Policy.
To the fullest extent permitted by applicable law, AlmaSan (including its officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising out of or related to this Policy or your use of the subscription services. In any event, our total cumulative liability for any claims relating to billing or subscriptions will not exceed the amount you paid to AlmaSan for the subscription in the twelve (12) months immediately preceding the event giving rise to the claim. This limitation of liability applies whether the claims are based on warranty, contract, tort (including negligence), or any other legal theory.
If you are using the AlmaSan services as a consumer (for personal, non-business purposes), certain limitations or exclusions in this Section 10 may not apply to you to the extent they are prohibited by law. In particular, some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such cases, our liability will be limited to the maximum extent permitted by law, but not beyond the minimum required by the applicable consumer protection law. Nothing in this Policy is intended to exclude or restrict any liability that cannot be excluded by law, such as liability for death or personal injury caused by gross negligence or willful misconduct.
(If applicable) You agree to indemnify and hold harmless AlmaSan from any losses or claims arising out of your breach of this Policy or misuse of the services. (This clause applies to the extent permitted by law and may not apply to consumers in certain jurisdictions.)
AlmaSan may update or revise this Billing & Subscription Terms and Refund Policy from time to time. If we make material changes, we will provide advance notice to you by posting the updated Policy on our website and updating the "Last Updated" date, and/or by sending you a notification via email or within the service. We encourage you to review this Policy periodically for any changes. Your continued use of the services or failure to cancel your subscription after an updated Policy has been posted constitutes your acceptance of the changes. If you do not agree to the revised terms, you should cancel your subscription and stop using the service before the changes take effect.
If you have any questions, concerns, or requests regarding this Policy or any billing or subscription issue, please contact us by email at [email protected] (for general billing inquiries or refund requests) We will respond to customer inquiries as promptly as possible, generally within 5 business days. If you are contacting us to request a refund or report a suspicious charge, please include sufficient information to identify your account and the transaction (such as the email associated with your AlmaSan account, the date and amount of the charge, and a description of the issue).
If you have any concerns abount this document please contact us below
: +1 (619) 214 9460
